About us

The Readers Forum Book Club (hereafter referred to as "RFBC") markets and sells books and publications to online customers from publishers and author-publishers around the world.

The RFBC transmits a quarterly e-zine, Book Blurb, featuring news, views, reviews and information on books and publishing to listed members plus special offers, promotions and prizes.

The RFBC receives orders from online customers and upon verification of payment transmits these orders to the publisher/s of the book title/s ordered for the publisher/s to fulfil ie, package and post by insured mail directly to the customer. Although the RFBC is not a warehouse nor a book distributor, in special circumstances it may store and distribute small quantities of books for international and South African publishers to reduce shipping costs.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The RFBC, owner of this site, the authors of these contents and in general anybody connected to this site in any way, assume no responsibility for errors or omissions in these contents.

Furthermore the RFBC does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The RFBC shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation - data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the RFBC has been informed of the possibilities of such damages. The RFBC cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Readers' Forum Book Club Rights

The RFBC reserves the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that the RFBC shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. The RFBC will use reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond RFBC control.

Privacy Policy

The RFBC is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

The RFBC may need to change this policy from time to time in order to address new issues and reflect changes on our site. The RFBC will post those changes here so that you will always know what information we gather, how the RFBC might use that information, and whether the RFBC will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send the RFBC an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the RFBC site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to RFBC Users, the RFBC may provide links to other websites or resources. You acknowledge and agree that the RFBC is not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability from RFBC participating publishers or the RFBC itself. Should RFBC participating publishers or the RFBC itself have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery from RFBC participating publishers or the RFBC itself.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should RFBC participating publishers or the RFBC itself be faced with such an occurrence RFBC will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by the RFBC are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact the RFBC before making any purchase for any service through this website.

Shipping

SA insured postage

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left an RFBC participating publisher's or the RFBC's premises.

Undeliverable packages

Occasionally packages are returned to RFBC participating publishers or to the RFBC undeliverable. Should this happen every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until the RFBC receives a confirmed order and full payment.

Refunds/returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise the RFBC in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to the RFBC undamaged in the original packaging within 14 calendar days.

* Note: The RFBC recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

The RFBC endeavours to offer you competitive prices on current products: your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

The RFBC reserves the right to change pricing at any time without prior notice.

Should the RFBC reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact the RFBC within 14 days of shipment.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, eg EFT payment direct from your account.

EFT (Electronic Fund Transfer)

EFT is one of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to >Checkout< and follow the order processing instructions. Select the option to pay via EFT. You will then have to load the Readers' Forum Book Club as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:

Direct Deposit

You may pay for your products through a direct deposit. It is exactly the same as doing an EFT payment, except you will have to go into your bank and physically make your direct deposit there. For international orders please fax through your deposit slip to us on + 27 21 789 0155 OR for South African orders please fax to 086 614 4932 to ensure your payment is confirmed and order shipped as quickly as possible.

Banking Details:

For more information about how to order, special order requirements and other payment options, please contact our Readers Forum on Fax + 27 21 789 0155 for international customers OR 086 614 4932 for South African customers OR email readersforumbooks.co.za.

Security Policy

1. Setcom process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Setcom to obtain confidential information.
2. Setcom is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Setcom Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Setcom continually reviews and enhances its security in line with technological changes.

Monitoring

The RFBC has the right, but not the obligation, to monitor any activity and content associated with the Website. The RFBC may investigate any reported violation of these Conditions or complaints and take any action that the RFBC deems appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that the RFBC has the right, at the RFBC's sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

The RFBC reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the Users obligation to periodically check these Terms and Conditions at the Website for changes or updates. The Users continued use of this Website following the posting of changes or updates will be considered notice of the Users acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to the Readers' Forum Book Club and its participating publishers and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by the Readers Forum Book Club and its participating publishers for any civil action or any legal action deemed necessary against me.

Contact Details

Physical address: 6 Opal Way, San Michele, Noordhoek 7979, Western Cape, South Africa
Postal address: PO Box 640, Noordhoek 7979, South Africa
Email address: info@readersforumbooks.co.za
Phone numbers: + 27 21 789 0155
Fax numbers: + 27 21 789 0155 (international) OR 086 614 4932 (South Africa)

A copy of the ECT Act is available at www.polity.org.za/pol/acts/2002.